ISSRRN0001593- Infra Tech Support Practitioner

Accenture services Pvt Ltd; Gurugram District; On-site; INR 350,000 - 520,000; Full time

Job summary

Accenture services Pvt Ltd in Gurugram, Haryana, India invites energetic candidates for a Service Desk Management role. You will engage in incident handling, ensure production systems are available per SLAs, and contribute to ongoing service improvements.

The role focuses on incident and outage resolution, disaster recovery planning, and data retention practices, with opportunities to develop practical skills in a collaborative team environment.

Qualifications

• Intermediate proficiency in Service Desk Management.
• A minimum of 1 year of experience in related skills.
• Bachelor's degree in a relevant field.

Responsibilities

• Ensure production systems are available and operating according to defined SLAs.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk Management

Experience in related skills

Education

Bachelor's degree in a relevant field

Job description

THE WORK:

Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and contribute to providing solutions for work-related challenges. This role will engage your skills in Service Desk Management, offering a rewarding environment to grow and make a meaningful impact. We look forward to welcoming your enthusiasm and dedication. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

• Intermediate proficiency in Service Desk Management.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Beginner communication skills.
• Intermediate analytical thinking skills.
• Beginner customer service skills.
• Intermediate organizational skills.