ISSRRN0001597- Infra Tech Support Practitioner Copy 03

Accenture in India; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Accenture in India is seeking a proactive Service Desk professional to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and propose solutions to work-related challenges in incident and service management.

The role emphasizes availability of production systems, incident/outage resolution, and disaster recovery planning, with a focus on clear communication and data retention aligned to policy to safeguard operational continuity.

Qualifications

• Beginner proficiency in Service Desk Management.
• At least 1 year of experience in related skills.
• Bachelor’s degree in a relevant field.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies.

Skills

Service Desk Management

Incident resolution

Disaster recovery

Data retention

Communication

Problem solving

Time management

Education

Bachelor's degree in relevant field

Job description

THE WORK:

Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and contribute solutions to work-related challenges. This role will engage your skills in Service Desk Management, fostering growth and collaboration. Join us and be part of a journey that values your input and encourages your professional development.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in problem solving.
• Beginner proficiency in communication.
• Beginner proficiency in critical thinking.
• Beginner proficiency in customer service.
• Beginner proficiency in time management.