ISSRRN000725 - Infra Tech Support Practitioner Copy 08

Accenture in India; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India invites applicants to join a role focused on Service Desk Management. You will learn quickly, support the group, and participate in problem-solving discussions to build practical expertise. A Bachelor's degree is required, and exposure to related skills is a plus.

You will have the opportunity to develop proficiency in incident management, communication skills, problem solving, customer service, and process improvement, with beginner-level emphasis across these areas.

Qualifications

• Bachelor's Degree in a relevant field.
• Beginner proficiency in Service Desk Management.
• Prior experience in related skills is advantageous.
• Bonus: beginner proficiency in Incident Management.
• Bonus: beginner proficiency in Communication Skills.
• Bonus: beginner proficiency in Problem Solving.
• Bonus: beginner proficiency in Customer Service.
• Bonus: beginner proficiency in Process Improvement.

Responsibilities

• Explore opportunities to build knowledge and support the group.
• Develop expertise in Service Desk Management and foster a collaborative environment.

Skills

Service Desk Management

Incident Management

Communication Skills

Problem Solving

Customer Service

Process Improvement

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive workplace.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.
• BONUS POINTS IF YOU HAVE:
• Beginner proficiency in Incident Management.
• Beginner proficiency in Communication Skills.
• Beginner proficiency in Problem Solving.
• Beginner proficiency in Customer Service.
• Beginner proficiency in Process Improvement.