ISSRRN000709 - Infra Tech Support Practitioner Copy 07

Accenture in India; Gurugram District; Presencial; INR 223.000 - 446.000; Jornada completa

Descripción de la vacante

Accenture in India is seeking candidates for a Service Desk associate role in Gurugram to build knowledge and support the group, while engaging in problem solving discussions. You will develop expertise in Service Desk Management and contribute to a collaborative, supportive workplace.

Responsibilities include ensuring production systems meet SLAs, driving incident and outage resolution with clear communication, restoring services efficiently, establishing disaster recovery procedures, and

Formación

• Beginner proficiency in Service Desk Management.
• 0 years of experience in related skills.
• Bachelor's Degree in relevant field of studies.

Responsabilidades

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Conocimientos

Service Desk Management

Educación

Bachelor's Degree in relevant field of studies

Descripción del empleo

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive workplace.

• Ensure production systems are available and operating according to defined service level agreements.


• Drive incident and outage resolution and maintain clear communication throughout the process.


• Facilitate the restoration of service to the production environment efficiently and effectively.


• Establish and maintain disaster recovery procedures to safeguard operational continuity.


• Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.


• A minimum of 0 of experience in relevant related skills.


• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in incident management.


• Beginner proficiency in communication skills.


• Beginner proficiency in problem solving.


• Beginner proficiency in customer service.


• Beginner proficiency in documentation.