ISSRRN0001484 - Infra Tech Support Practitioner

Accenture in India; Maharashtra; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture in India is seeking a Service Desk professional in Maharashtra to contribute actively and independently while growing as a subject matter expert. You will participate in team discussions and help provide thoughtful solutions in a supportive, dynamic environment.

The role focuses on Service Desk Management with opportunities to develop incident handling, disaster recovery, and data retention practices, alongside a collaborative, enthusiastic team.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 year of experience in related skills.
• Bachelor's Degree in a relevant field.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution with clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Mgmt

Voice Support

Experience

Education

Bachelor's Degree

Job description

THE WORK:

Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and help provide thoughtful solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. We look forward to welcoming your enthusiasm and fresh perspective.

RESPONSIBILITIES

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution with clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.
• Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Beginner knowledge of customer service principles.
• Intermediate communication skills.
• Beginner analytical thinking.
• Intermediate adaptability.