ISSRRN0001274 - Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Job summary

Accenture in India is seeking a junior Service Desk professional to contribute actively and independently while becoming a subject matter expert. You will participate in discussions to provide solutions and help grow your expertise in Service Desk Management within a supportive environment.

You will ensure production systems meet defined SLAs, drive incident/outage resolution, and assist in disaster recovery and data retention practices, with opportunities to develop core skills and advance in a

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

Skills

Service Desk Management

Service Desk Voice Support

Experience in related skills

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and help provide solutions to work-related challenges. This role will allow you to grow your expertise in Service Desk Management in a supportive and engaging environment. We look forward to welcoming your enthusiasm and fresh ideas.

• Ensure production systems are available and operating according to defined Service Level Agreements.


• Drive incident and outage resolution and maintain clear communication throughout the process.


• Facilitate the restoration of service to the production environment efficiently and effectively.


• Establish and maintain disaster recovery procedures to safeguard critical operations.


• Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.


• Beginner proficiency in Service Desk Voice Support.


• A minimum of 1 of experience in relevant related skills.


• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.


• Beginner communication skills.


• Intermediate analytical thinking.


• Beginner customer service orientation.


• Intermediate adaptability.