ISSRRN000656 - Infra Tech Support Practitioner Copy 09

Accenture in India; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture in India is seeking graduates to explore opportunities in Service Desk Management, developing expertise while solving problems in a collaborative, dynamic environment.

The role focuses on ensuring uptime of production systems, driving incident resolution, restoring services efficiently, and maintaining data retention for compliance and continuity.

Qualifications

• Bachelor's Degree in a relevant field of studies.
• Beginner proficiency in Service Desk Management.
• 0 years of experience in related skills.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices to support organizational compliance and continuity.

Skills

Service Desk Management

Education

Bachelor's degree

Job description

THE WORK

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in creating a positive impact and growing your skills in a welcoming and dynamic setting.

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices to support organizational compliance and continuity.

HERE'S WHAT YOU WILL NEED

• Beginner proficiency in Service Desk Management.
• A minimum of 0 years of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Intermediate problem solving skills.
• Beginner communication skills.
• Intermediate organizational skills.
• Beginner analytical thinking.
• Intermediate customer service orientation.