ISSRRN0001478 - Infra Tech Support Practitioner

Accenture in India; Maharashtra; On-site; INR 200,000 - 280,000; Full time

Job summary

Accenture in India is seeking a proactive Service Desk entry-level professional to contribute to production support and incident handling. You will work with teams to ensure systems are available and aligned with SLAs, while learning to provide timely solutions.

You will build foundational skills in service desk operations, voice support, and disaster recovery procedures, while advancing communication, problem-solving and multitasking abilities in a dynamic environment.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined SLAs.
• Drive incident and outage resolution with clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Mgmt

Voice Support

Problem Solving

Communication

Analytical Thinking

Multitasking

Customer Service

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK:

Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and help provide thoughtful solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. We look forward to welcoming your enthusiasm and fresh perspective. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution with clear and timely communication. Facilitate the restoration of service to the production environment efficiently. Establish and maintain disaster recovery procedures to safeguard operations. Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.


• Beginner proficiency in Service Desk Voice Support.


• A minimum of 1 of experience in relevant related skills.


• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.


• Beginner customer service skills.


• Intermediate communication skills.


• Beginner analytical thinking skills.


• Intermediate multitasking skills.