ISSRRN0001653 - Infra Tech Support Practitioner

Accenture in India; Gurugram District; In loco; INR 350.000 - 550.000; Tempo pieno

Descrizione del lavoro

Accenture in India seeks a Service Desk professional to support production systems, resolve incidents, and engage in problem solving with a focus on continuous learning and collaboration.

The role emphasizes keeping services up to SLA, restoring services efficiently, disaster recovery planning, and adherence to data retention policies. Requires intermediate Service Desk Management and beginner Service Desk Voice Support, with a Bachelor's degree.

Competenze

• Bachelor's Degree in relevant field of studies.
• Intermediate proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.

Mansioni

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate restoration of service to production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

Conoscenze

Service Desk Management

Service Desk Voice Support

Prior related skills

Formazione

Bachelor's Degree in relevant field

Descrizione del lavoro

Job Description:

• THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. We warmly invite you to join us in this exciting journey of growth and shared success.


• Ensure production systems are available and operating according to defined Service Level Agreements.


• Drive incident and outage resolution and maintain clear communication throughout the process.


• Facilitate the restoration of service to the production environment efficiently and effectively.


• Establish and maintain disaster recovery procedures to safeguard critical operations.


• Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

• Intermediate proficiency in Service Desk Management.


• Beginner proficiency in Service Desk Voice Support.


• It is advantageous to have prior experience in relevant related skills.


• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.


• Beginner communication skills.


• Intermediate customer service skills.


• Beginner technical troubleshooting skills.


• Intermediate time management skills.