ISSRRN000761 - Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

Accenture in India invites you to join a role focused on Service Desk Management, where you will develop expertise and engage in problem solving discussions with the team.

You will help ensure production systems are available, drive incident resolution, and contribute to disaster recovery and data retention practices, making a meaningful impact in a collaborative learning environment.

Qualifications

• Beginner proficiency in Service Desk Management.
• Prior experience in related skills is advantageous.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems meet defined SLAs.
• Drive incident and outage resolution with clear communication.
• Restore service to production environment efficiently.
• Establish and maintain disaster recovery procedures.
• Maintain data retention per organizational policies.

Skills

Service Desk Management

Problem solving

Education

Bachelor's degree

Job description

THE WORK:

Discover the opportunity to build knowledge and support the team while participating in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. We invite you to join us in this engaging journey and make a meaningful impact.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in problem solving.
• Beginner proficiency in communication skills.
• Intermediate proficiency in customer service.
• Beginner proficiency in time management.
• Intermediate proficiency in attention to detail.