ISSRRN000756 - Infra Tech Support Practitioner Copy 05

Accenture in India; Bengaluru; In loco; INR 300.000 - 600.000; Tempo pieno

Vantaggi offerti da questo lavoro

Customer service

Communication skills

Problem solving

Time management

Attention to detail

Descrizione del lavoro

Accenture in India is seeking a candidate to support Service Desk operations by ensuring systems availability and adhering to SLAs. You will participate in incident handling, communicate status clearly, and help restore services quickly during outages.

The role emphasizes beginner-level skills in service desk, customer service, and problem-solving within a collaborative environment. A Bachelor's degree is required for consideration.

Competenze

• Beginner level proficiency in Service Desk Management.
• Bachelor's Degree in relevant field of studies.

Mansioni

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices to ensure compliance and reliability.

Conoscenze

Service Desk Management

customer service

Formazione

Bachelor's Degree in relevant field

Descrizione del lavoro

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive atmosphere.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish disaster recovery procedures to safeguard critical operations.

Maintain data retention practices to ensure compliance and reliability.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• A minimum of 0 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in customer service.
• Beginner proficiency in communication skills.
• Beginner proficiency in problem solving.
• Beginner proficiency in time management.
• Beginner proficiency in attention to detail.