ISSRRN0001608- Infra Tech Support Practitioner Copy 02

Accenture in India; Gurugram District; Presencial; INR 300.000 - 450.000; Jornada completa

Descripción de la vacante

Accenture in India invites you to join a growing Service Desk team in the Gurugram area. You will learn to keep production systems up and running, participate in problem solving discussions, and develop expertise in service desk operations.

This entry-level role looks for a bachelor's degree and beginner proficiency in service desk management, with opportunities to gain hands-on experience in incident handling, recovery procedures, and data retention practices within defined SLAs.

Formación

• Beginner proficiency in Service Desk Management.
• Prior related skills experience is advantageous.
• Bachelor's Degree in a relevant field.

Responsabilidades

• Ensure production systems are available per SLAs.
• Drive incident and outage resolution with clear communication.
• Facilitate restoration of service to production environments.
• Establish disaster recovery procedures for continuity.
• Maintain data retention practices per standards.
• Collaborate with the team on problem solving discussions.

Conocimientos

Service Desk Management

Educación

Bachelor's Degree

Descripción del empleo

THE WORK:

• Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. We invite you to join us in this exciting journey of growth and contribution.
• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in problem solving.
• Beginner proficiency in communication skills.
• Intermediate proficiency in customer service.
• Beginner proficiency in incident management.
• Intermediate proficiency in process improvement.