ISSRRN0001652 - Infra Tech Support Practitioner Copy 01

Accenture in India; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India seeks a candidate to support Service Desk activities, ensuring availability of production systems and adherence to SLAs. The role involves problem solving discussions, incident management, and clear communication during outages. Candidates with a Bachelor's degree and beginner-level Service Desk Voice Support are welcome to apply.

You will contribute to disaster recovery planning, data retention practices, and continuous learning within a collaborative team environment.

Qualifications

• Intermediate proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Explore opportunities to build knowledge and support the group while engaging in problem solving discussions.
• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk Management

Service Desk Voice Support

Education

Bachelor's Degree in relevant field

Job description

Job Description:

• THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. We warmly invite you to join us in this exciting journey of growth and shared success.


• Ensure production systems are available and operating according to defined Service Level Agreements.


• Drive incident and outage resolution and maintain clear communication throughout the process.


• Facilitate the restoration of service to the production environment efficiently and effectively.


• Establish and maintain disaster recovery procedures to safeguard critical operations.


• Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

• Intermediate proficiency in Service Desk Management.


• Beginner proficiency in Service Desk Voice Support.


• It is advantageous to have prior experience in relevant related skills.


• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.


• Beginner communication skills.


• Intermediate customer service skills.


• Beginner technical troubleshooting skills.


• Intermediate time management skills.