ISSRRN0001651 - Infra Tech Support Practitioner Copy 02

Accenture in India; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Accenture in India is seeking a capable Service Desk Associate to help ensure production systems are available and aligned with SLAs. You will engage in incident and outage resolution, communicating clearly throughout the process.

Join a collaborative team focused on learning, continuous improvement, and disaster recovery readiness, data retention, and efficient service restoration to support critical operations.

Qualifications

• Intermediate proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk Management

Service Desk Voice Support

Education

Bachelor's Degree in relevant field

Job description

Job Description:

THE WORK:

Explore new opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. We invite you to join us in making a meaningful impact and growing together in this dynamic setting.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

• Intermediate proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Beginner communication skills.
• Beginner customer service skills.
• Intermediate analytical thinking skills.
• Beginner time management skills.