ISSRRN000759 - Infra Tech Support Practitioner Copy 02

Accenture in India; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

Accenture in India in Bengaluru seeks an entry-level professional to support Service Desk Management focused on keeping production systems available and within SLA. You will drive incident/outage responses and communicate clearly, while aiding restoration efforts and data retention practices.

The role emphasizes problem solving, customer service, and process improvements, with opportunity to grow expertise in related support functions in a dynamic, collaborative team.

Qualifications

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Incident Management

Communication Skills

Problem Solving

Customer Service

Process Improvement

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive atmosphere.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in Incident Management.
• Beginner proficiency in Communication Skills.
• Beginner proficiency in Problem Solving.
• Beginner proficiency in Customer Service.
• Beginner proficiency in Process Improvement.