RRN00017071 - Infra Tech Support Practitioner Copy 01

Accenture in India; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture in India is seeking a candidate to support Service Desk Management with a focus on maintaining production systems and incident resolution. The role emphasizes collaboration, learning, and contributing to problem solving while safeguarding critical operations.

The position involves ensuring systems availability, incident/outage handling, and implementing disaster recovery procedures in alignment with company policies.

Qualifications

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies.

Skills

Service Desk Management

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK:

Explore new opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. Join us in this exciting journey and make a meaningful impact.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard critical operations.

Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.


• It is advantageous to have prior experience in relevant related skills.


• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in problem solving.


• Beginner proficiency in communication skills.


• Beginner proficiency in incident management.


• Beginner proficiency in disaster recovery planning.


• Beginner proficiency in data management.