ISSRRN000397 - Application Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India is seeking a candidate to support our service desk operations in Bengaluru. The role focuses on keeping production systems available, handling incidents and outages, and communicating clearly with stakeholders throughout restorations.

Ideal applicants will have beginner proficiency in service desk management and voice support, with a Bachelor's degree in a relevant field. This position offers opportunities to gain hands-on experience in IT operations and compliance-related

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Prior experience in related skills is advantageous.
• Bachelor's Degree in a relevant field is required.

Responsibilities

• Assist in ensuring production systems are available and operating effectively.
• Drive incident and outage resolution while maintaining clear communication.
• Facilitate the restoration of services to the production environment.
• Establish and maintain disaster recovery procedures.
• Support data retention practices to ensure compliance and efficiency.

Skills

Service Desk Management

Service Desk Voice Support

Customer Service

Time Management

Problem Solving

Education

Bachelor's Degree in a relevant field

Job description

THE WORK

• Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions that foster collaboration and innovation. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how your contributions will make a difference in our organization!


• Assist in ensuring production systems are available and operating effectively.


• Drive incident and outage resolution while maintaining clear communication.


• Facilitate the restoration of services to the production environment.


• Establish and maintain disaster recovery procedures.


• Support data retention practices to ensure compliance and efficiency.

HERE'S WHAT YOU WILL NEED

• Beginner proficiency in Service Desk Management.


• Beginner proficiency in Service Desk Voice Support.


• It is advantageous to have prior experience in relevant related skills.


• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Intermediate proficiency in Customer Service.


• Beginner proficiency in Technical Troubleshooting.


• Advanced proficiency in Communication Skills.


• Intermediate proficiency in Problem Solving.


• Beginner proficiency in Time Management.