ISSRRN000394 - Application Tech Support Practitioner Copy 02

Accenture in India; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India is seeking a Service Desk support professional in Gurugram to help ensure production systems are available, drive incident and outage resolution, and support disaster recovery initiatives. You will participate in problem-solving discussions, engage with challenges, and develop skills in service desk management and voice support, while holding a Bachelor's degree and strong communication.

This role emphasizes collaboration, compliance, and efficiency through data retention

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Assist in ensuring production systems are available and operating effectively.
• Drive incident and outage resolution while maintaining clear communication.
• Facilitate the restoration of services to the production environment.
• Establish and maintain disaster recovery procedures.
• Support data retention practices to ensure compliance and efficiency.

Skills

Service Desk Management

Voice Support

Time Management

Education

Bachelor's Degree

Job description

THE WORK:

Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions that foster collaboration and innovation. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how your contributions will make a difference in our organization!

• Assist in ensuring production systems are available and operating effectively.


• Drive incident and outage resolution while maintaining clear communication.


• Facilitate the restoration of services to the production environment.


• Establish and maintain disaster recovery procedures.


• Support data retention practices to ensure compliance and efficiency.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.


• Beginner proficiency in Service Desk Voice Support.


• It is advantageous to have prior experience in relevant related skills.


• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Customer Service.


• Beginner proficiency in Technical Troubleshooting.


• Advanced proficiency in Communication Skills.


• Intermediate proficiency in Problem Solving.


• Beginner proficiency in Time Management.