ISSRRN000151 - Application Tech Support Practitioner Copy 03

Accenture in India; Gurugram District; On-site; INR 400,000 - 700,000; Full time

Job summary

Accenture in India is seeking a Service Desk professional to monitor production system availability, drive incident resolution, and ensure clear communication with stakeholders. The role emphasizes rapid restoration of services, disaster recovery readiness, and strict data-retention compliance.

The ideal candidate will have intermediate Service Desk Management skills, at least 1 year in related roles, and a Bachelor's degree in a relevant field.

Qualifications

• Intermediate proficiency in Service Desk Management.
• At least 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field.

Responsibilities

• Monitor and ensure the availability of production systems in alignment with defined SLAs.
• Drive the resolution of incidents and outages, ensuring effective communication throughout the process.
• Facilitate the restoration of services to the production environment promptly.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Implement and uphold data retention practices to ensure compliance and data integrity.

Skills

Service Desk Management

Incident Management

Problem Management

Change Management

Customer Service

Communication Skills

Education

Bachelor's Degree

Job description

THE WORK

Join us in creating a seamless experience for our users! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges. Your expertise in Service Desk Management will be invaluable as you engage with various stakeholders. We are excited to see how you can make a difference in our organization!

• Monitor and ensure the availability of production systems in alignment with defined Service Level Agreements.
• Drive the resolution of incidents and outages, ensuring effective communication throughout the process.
• Facilitate the restoration of services to the production environment promptly.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Implement and uphold data retention practices to ensure compliance and data integrity.

HERE'S WHAT YOU WILL NEED

• Intermediate proficiency in Service Desk Management.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Advanced proficiency in Incident Management.
• Intermediate proficiency in Problem Management.
• Intermediate proficiency in Change Management.
• Expert proficiency in Customer Service.
• Intermediate proficiency in Communication Skills.