ISSRRN000410 - Application Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

Accenture in India invites you to join a team focused on Service Desk Management, where you can build knowledge and participate in problem-solving discussions. You will help monitor systems, track changes to production environments, and support IT production services in line with established protocols.

This entry-level opportunity values eager learners, offers chances to grow, and looks for beginners in service desk areas, with potential to develop through experience and collaboration.

Qualifications

• Beginner proficiency in Service Desk Management.
• Education requirements are not specified for this opportunity.
• It is advantageous to have prior experience in relevant related skills.

Responsibilities

• Assist in monitoring systems and trends to enhance performance and prevent incidents.
• Support the tracking and facilitation of changes to production environments.
• Contribute to the operation of information technology production services in alignment with established protocols.

Skills

Service Desk Mgmt

Customer Service

Communication Skills

Incident Mgmt

Change Mgmt

Problem Mgmt

Job description

THE WORK

Join us in creating a supportive environment where you can build knowledge and participate in problem-solving discussions. You will have the opportunity to engage with various aspects of Service Desk Management, contributing to a culture of continuous improvement. We are excited to welcome individuals who are eager to learn and grow in this dynamic field. Your journey starts here, and we cannot wait to see the impact you will make!

• Assist in monitoring systems and trends to enhance performance and prevent incidents.
• Support the tracking and facilitation of changes to production environments.
• Contribute to the operation of information technology production services in alignment with established protocols.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Education requirements are not specified for this opportunity.
• It is advantageous to have prior experience in relevant related skills.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Incident Management.
• Intermediate proficiency in Change Management.
• Advanced proficiency in Problem Management.
• Beginner proficiency in Customer Service.
• Expert proficiency in Communication Skills.