ISSRRN000385 - Application Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Accenture in India is looking for a Service Desk professional to join our team in Bengaluru. You will help maintain production systems, resolve incidents, and communicate with stakeholders to ensure smooth operations.

The role emphasizes restoration of services, disaster recovery procedures, and adherence to data retention policies to support compliance and efficiency. Entry-level candidates with a willingness to grow in service desk domains are encouraged to apply.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.

Responsibilities

• Assist in ensuring production systems are available and operating smoothly.
• Drive incident resolution and communicate effectively with stakeholders.
• Facilitate the restoration of services in the production environment.
• Establish and maintain disaster recovery procedures.
• Support data retention practices to ensure compliance and efficiency.

Skills

Service Desk Management

Service Desk Voice Support

Related Skills

Education

Bachelor's Degree in relevant field

Job description

THE WORK

Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions, fostering a collaborative atmosphere. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how you can contribute to our mission and help us grow together!

• Assist in ensuring production systems are available and operating smoothly.
• Drive incident resolution and communicate effectively with stakeholders.
• Facilitate the restoration of services in the production environment.
• Establish and maintain disaster recovery procedures.
• Support data retention practices to ensure compliance and efficiency.

HERE'S WHAT YOU WILL NEED

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Intermediate proficiency in Customer Service.
• Beginner proficiency in Technical Troubleshooting.
• Advanced proficiency in Communication Skills.
• Intermediate proficiency in Time Management.
• Beginner proficiency in Problem Solving.