ISSRRN000391 - Application Tech Support Practitioner Copy 03

Accenture in India; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Accenture in India is seeking an entry-level Service Desk Associate to join our Bengaluru team. You will engage in problem-solving discussions, support production systems, and collaborate to deliver reliable IT services.

Ideal candidates have beginner proficiency in Service Desk Management and related skills, with a Bachelor's degree in a relevant field. This role offers learning opportunities and a foundation for growth in a dynamic tech environment.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Assist in ensuring production systems are available and operating effectively.
• Drive incident and outage resolution while maintaining clear communication.
• Facilitate the restoration of services to the production environment.
• Establish and maintain disaster recovery procedures.
• Support data retention practices to ensure compliance and efficiency.

Skills

Service Desk Management

Service Desk Voice Support

Experience in related skills

Education

Bachelor's Degree in relevant field of studies

Job description

THE WORK:

Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions that foster collaboration and innovation. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how your contributions will make a difference in our organization!

• Assist in ensuring production systems are available and operating effectively.


• Drive incident and outage resolution while maintaining clear communication.


• Facilitate the restoration of services to the production environment.


• Establish and maintain disaster recovery procedures.


• Support data retention practices to ensure compliance and efficiency.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.


• Beginner proficiency in Service Desk Voice Support.


• It is advantageous to have prior experience in relevant related skills.


• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Customer Service.


• Beginner proficiency in Technical Troubleshooting.


• Advanced proficiency in Communication Skills.


• Intermediate proficiency in Problem Solving.


• Beginner proficiency in Time Management.