ISSRRN000393 - Application Tech Support Practitioner

Accenture in India; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture in India is seeking a Service Desk Analyst to support production environments in Gurugram. You will participate in incident handling, outages, and restoration of services to ensure smooth operations.

The role emphasizes collaboration, beginner-level skills in service desk areas, and growing proficiency in customer service, troubleshooting, and communication to drive effective issue resolution.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.

Responsibilities

• Assist in ensuring production systems are available and operating effectively.
• Drive incident and outage resolution while maintaining clear communication.
• Facilitate the restoration of service to the production environment.
• Establish disaster recovery procedures and maintain data retention practices.

Skills

Service Desk Management

Service Desk Voice Support

Customer Service

Technical Troubleshooting

Communication Skills

Problem Resolution

Time Management

Education

Bachelor's Degree in relevant field

Job description

Job Description

THE WORK: Join us in creating a vibrant environment where you can build knowledge and support others. You will participate in problem-solving discussions, fostering a collaborative atmosphere. Your enthusiasm for Service Desk Management will shine as you engage with various challenges and opportunities. We are excited to see how you can contribute to our mission and help us grow together!

• Assist in ensuring production systems are available and operating effectively.
• Drive incident and outage resolution while maintaining clear communication.
• Facilitate the restoration of service to the production environment.
• Establish disaster recovery procedures and maintain data retention practices.

Requirements

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in Customer Service.
• Beginner proficiency in Technical Troubleshooting.
• Advanced proficiency in Communication Skills.
• Intermediate proficiency in Problem Resolution.
• Beginner proficiency in Time Management.