ISSRRN000913 - Infra Tech Support Practitioner

Accenture in India; Gurugram District; On-site; INR 400,000 - 640,000; Full time

Job summary

Accenture in India is seeking candidates for a Service Desk role focused on maintaining production systems and delivering reliable support. You will participate in team discussions, act as a subject matter expert, and contribute to thoughtful solutions in a dynamic environment.

The position emphasizes incident management, prompt communication, and disaster recovery planning as part of ensuring business continuity and SLA compliance.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 year of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk Management

Service Desk Voice Support

Problem Solving

Communication Skills

Customer Service Orientation

Time Management

Analytical Thinking

Education

Bachelor's Degree in relevant field

Job description

Job Description:

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and help provide thoughtful solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. Join us and be part of a journey where your contributions truly matter.

Ensure production systems are available and operating according to defined Service Level Agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard critical operations.

Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in problem solving.
• Intermediate proficiency in communication skills.
• Beginner proficiency in customer service orientation.
• Intermediate proficiency in time management.
• Beginner proficiency in analytical thinking.