RRN0001404 - Application Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Accenture in India seeks a Service Desk Analyst to help ensure production systems stay up and run according to SLAs. You will drive incident and outage resolution, communicate clearly during incidents, and restore services efficiently.

You will contribute to disaster recovery planning and data retention practices within a collaborative team. The role emphasizes beginner proficiency in Service Desk Management with a bachelor's degree in a related field and a willingness to learn and grow in

Qualifications

• Bachelor's degree in a relevant field.
• Beginner proficiency in Service Desk Management.
• Willingness to learn and adapt to related skills.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Customer service

Communication

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive atmosphere.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in customer service.
• Intermediate proficiency in communication skills.
• Beginner proficiency in problem solving.
• Intermediate proficiency in time management.
• Beginner proficiency in adaptability.