ISSRRN0001092 - Infra Tech Support Practitioner Copy 03

Accenture in India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India in Bengaluru seeks a Service Desk Specialist to contribute actively, becoming a subject matter expert. You will participate in team discussions and help provide thoughtful solutions while ensuring production systems remain available under SLAs.

Responsibilities include incident/outage resolution with clear communication, rapid restoration of service, disaster recovery planning, and adherence to data retention policies for resilient operations.

Qualifications

• Beginner proficiency in Service Desk Management.
• Intermediate proficiency in Service Desk Voice Support.
• A minimum of 1 of experience in relevant related skills.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk Management

Incident Management

Customer Service

Communication Skills

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and help provide thoughtful solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. Join us and be part of a journey that values your input and encourages your professional development.

Ensure production systems are available and operating according to defined Service Level Agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard critical operations.

Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

Beginner proficiency in Service Desk Management.

Intermediate proficiency in Service Desk Voice Support.

A minimum of 1 of experience in relevant related skills.

Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Beginner communication skills.
• Intermediate customer service skills.
• Beginner analytical thinking skills.
• Intermediate time management skills.