ISSRRN0001650 - Infra Tech Support Practitioner Copy 03

Accenture in India; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India is seeking a Service Desk Analyst to support problem solving discussions and develop expertise in Service Desk Management in Gurugram. You will contribute to learning and growth within the team.

Responsibilities include ensuring production systems meet SLAs, driving incident/outage resolution, restoring services efficiently, and maintaining disaster recovery and data retention procedures. This role emphasizes collaboration and continuous improvement.

Qualifications

• Intermediate proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

Service Desk Management

Service Desk Voice Support

Education

Bachelor's Degree

Job description

Job Description:

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where continuous learning and contribution are valued. We warmly invite you to join us in this exciting journey of growth and shared success.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

• Intermediate proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Beginner communication skills.
• Intermediate customer service skills.
• Beginner technical troubleshooting skills.
• Intermediate time management skills.