ISSRRN0001610 - Infra Tech Support Practitioner

Accenture services Pvt Ltd; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture services Pvt Ltd is seeking a junior Service Desk professional to support production systems, resolve incidents, and help maintain operational continuity. You will work to ensure SLAs are met and contribute to disaster recovery planning.

The role emphasizes problem solving, communication, and customer service skills with opportunities to grow in process improvement and incident management.

Qualifications

• Beginner proficiency in Service Desk Management.
• Prior experience in related skills is advantageous.
• Bachelor's Degree in a relevant field.
• Intermediate proficiency in problem solving.
• Beginner proficiency in communication skills.
• Intermediate proficiency in customer service.
• Beginner proficiency in incident management.
• Intermediate proficiency in process improvement.

Responsibilities

• Ensure production systems are available and operating per defined SLAs.
• Drive incident and outage resolution with clear communication.
• Restore service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard continuity.
• Maintain data retention practices aligned with organizational standards.

Skills

Service Desk Management

Problem solving

Customer service

Process improvement

Communication skills

Education

Bachelor's Degree

Job description

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. We invite you to join us in this exciting journey of growth and contribution. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.
• Intermediate proficiency in problem solving.
• Beginner proficiency in communication skills.
• Intermediate proficiency in customer service.
• Beginner proficiency in incident management.
• Intermediate proficiency in process improvement.