RRN00017109 - Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 250,000 - 380,000; Full time

Benefits offered by this job

Beginner proficiency in Incident Mgmt.

Beginner proficiency in Communication 

Beginner proficiency in Problem Solv.

Beginner proficiency in Disaster Recov

Beginner proficiency in Data Manag.

Job summary

Accenture in India in Bengaluru is seeking an entry-level Service Desk Assistant to support production systems and collaborate on problem-solving discussions. You will develop expertise in Service Desk Management and contribute to a supportive workplace.

The role focuses on ensuring systems meet SLAs, driving incident resolution, restoring services efficiently, and aligning data retention with policies. A Bachelor's degree and readiness to learn are required, with bonus exposure to incident

Qualifications

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Incident Management

Problem Solving

Communication Skills

Data Management

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive workplace.

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in Incident Management.
• Beginner proficiency in Communication Skills.
• Beginner proficiency in Problem Solving.
• Beginner proficiency in Disaster Recovery Planning.
• Beginner proficiency in Data Management.