RRN00016063 - Infra Tech Support Practitioner

Accenture PLC; Jaipur; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture PLC is seeking candidates in Jaipur, India for an entry-level role focused on Service Desk Management. The position emphasizes availability of production systems, incident/outage resolution, and effective restoration of services.

You will also help establish disaster recovery procedures and maintain data retention in line with policy. Applicants should have a Bachelor's Degree in a relevant field and beginner proficiency in service desk operations; prior related experience is

Qualifications

• Bachelor's Degree in relevant field
• Beginner proficiency in Service Desk Management
• Prior experience in related skills is advantageous

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies.

Skills

Service Desk Management

Problem solving

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. Join us in this exciting journey and make a meaningful impact.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard operational continuity.

Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Beginner proficiency in incident management.
• Intermediate proficiency in service continuity.
• Beginner proficiency in data management.