ISSRRN0001034 - Infra Tech Support Practitioner Copy 02

Accenture PLC; Bengaluru; On-site; INR 335,000 - 469,000; Full time

Job summary

Accenture PLC in Bengaluru seeks an entry-level Service Desk Analyst to monitor production systems, respond to incidents, and ensure SLA compliance. You will work in a collaborative team, improving processes while gaining hands-on experience in incident resolution and service restoration.

The role emphasizes service desk management fundamentals, voice support skills, and data retention awareness, with opportunities to grow into broader IT service disciplines.

Qualifications

• Bachelor's Degree in relevant field.
• Beginner proficiency in Service Desk Management.
• Intermediate proficiency in Service Desk Voice Support.

Responsibilities

• Ensure production systems meet defined SLAs.
• Drive incident and outage resolution with clear communication.
• Facilitate restoration of service in production efficiently.
• Establish and maintain disaster recovery procedures.
• Maintain data retention practices per policies.

Skills

Service Desk Management

Service Desk Voice Support

Education

Bachelor's Degree

Job description

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where learning and contribution are valued. We invite you to join us in this exciting journey of growth and shared success.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Intermediate proficiency in Service Desk Voice Support.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in incident management.
• Intermediate proficiency in customer service communication.
• Beginner proficiency in technical troubleshooting.
• Intermediate proficiency in documentation and reporting.
• Beginner proficiency in collaboration and interpersonal skills.