ISSRRN0001606- Infra Tech Support Practitioner Copy 04

Accenture services Pvt Ltd; Gurugram District; On-site; INR 300,000 - 460,000; Full time

Job summary

Accenture services Pvt Ltd in Gurgaon is seeking a candidate to support Service Desk Management, solving problems through collaborative discussions and ensuring production systems meet SLAs.

You will gain expertise in incident management, disaster recovery and data retention, with growth opportunities in a supportive, growth-oriented environment.

Qualifications

• Bachelor's Degree in relevant field of studies.
• Beginner to intermediate proficiency in problem solving.
• Beginner proficiency in communication skills.
• Intermediate proficiency in customer service.
• Beginner proficiency in incident management.
• Intermediate proficiency in process improvement.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Problem solving

Communication skills

Customer service

Incident management

Process improvement

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. We invite you to join us in this exciting journey of growth and contribution. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.
• Intermediate proficiency in problem solving.
• Beginner proficiency in communication skills.
• Intermediate proficiency in customer service.
• Beginner proficiency in incident management.
• Intermediate proficiency in process improvement.