ISSRRN000912 - Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Accenture in India is seeking a Service Desk Manager to oversee production systems and drive incident resolution. You will collaborate across teams, ensure service availability, and guide disaster recovery and data retention efforts in a dynamic environment.

The role emphasizes advanced service desk management and cross-functional collaboration, with a focus on customer-centric incident handling and effective communication during outages.

Qualifications

• Advanced SDM expertise required.
• Intermediate SDM voice support skills.
• Minimum 2 years of experience in related skills.
• Bachelor's degree in a relevant field.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment promptly and efficiently.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies and standards.

Skills

SDM

Voice Support

2+ yrs exp

Education

Bachelor's Degree

Job description

THE WORK: Discover the opportunity to make impactful decisions and foster collaboration across multiple groups. You will collaborate and manage efforts to perform effectively, engage with various teams, and contribute to key decisions. Providing thoughtful solutions to challenges within your immediate group and beyond will be a vital part of your role. This position embraces advanced expertise in Service Desk Management and invites you to bring your passion and insight to a dynamic environment. Join us and be part of a journey where your contributions truly matter.

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment promptly and efficiently.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

• Advanced proficiency in Service Desk Management.
• Intermediate proficiency in Service Desk Voice Support.
• A minimum of 2 years of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Advanced problem solving
• Intermediate communication skills
• Beginner conflict resolution
• Intermediate multitasking
• Advanced customer service orientation