ISSRRN0001460 - Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Accenture in India Bengaluru is seeking a Service Desk Manager who will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions.

You will ensure production systems are available within defined SLAs, drive incident and outage resolution, restore services promptly, establish disaster recovery procedures, and maintain data retention aligned with organizational policies.

Qualifications

• Intermediate Service Desk Management experience is required.
• Beginner Service Desk Voice Support experience is required.
• Minimum 4 years of experience in related skills.
• Bachelor's Degree in a relevant field is required.

Responsibilities

• Collaborate and manage the team to perform effectively.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for your immediate team and across multiple teams.
• Foster a collaborative environment.
• Ensure production systems meet defined SLAs.
• Drive incident and outage resolution with clear communication.
• Restore service promptly and efficiently after outages.
• Establish disaster recovery procedures.
• Maintain data retention in line with policies and standards.

Skills

Service Desk Management

Service Desk Voice Support

4+ years exp

Education

Bachelor's Degree in relevant field

Job description

THE WORK: Step forward and make a meaningful impact. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will provide solutions to problems for your immediate team and across multiple teams, fostering a collaborative environment. This opportunity invites you to bring your passion for Service Desk Management to a dynamic setting where your contributions will be valued and your growth encouraged.

Ensure production systems are available and operating according to defined Service Level Agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment promptly and efficiently.

Establish and maintain disaster recovery procedures to safeguard critical operations.

Maintain data retention practices in alignment with organizational policies and standards.

HERE'S WHAT YOU WILL NEED:

• Intermediate proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 4 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Advanced communication skills.
• Beginner conflict resolution skills.
• Intermediate multitasking abilities.
• Advanced customer service orientation.