ISSRRN0001451 - Infra Tech Support Practitioner

Accenture in India; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Accenture in India seeks a Service Desk professional capable of independent, proactive work. You will participate in team discussions, act as a subject matter expert, and support production systems in Bengaluru. The role emphasizes incident resolution, disaster recovery, and data retention in line with SLAs.

Foundational experience in service desk tasks is required, along with a degree in a relevant field. This on-site opportunity offers growth and exposure within a dynamic, collaborative

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution with clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.
• Maintain data retention practices in alignment with organizational standards.

Skills

Service Desk Management

Service Desk Voice Support

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and help provide thoughtful solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. We look forward to welcoming your enthusiasm and fresh perspective.

• Ensure production systems are available and operating according to defined Service Level Agreements.
• Drive incident and outage resolution with clear and timely communication.
• Facilitate the restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.
• Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Beginner customer service skills.
• Intermediate communication skills.
• Beginner analytical thinking skills.
• Beginner multitasking skills.