Inviting Diversity application For Customer Service- Voice Hiring

Capgemini; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Capgemini is inviting diverse applications for a Customer Service-Voice Process role to attend a recruitment event on 29th August in Noida. The session runs from 10 AM to 2 PM at Capgemini Technology Services India Limited, NSEZ, Noida. Night shift flexibility is mandatory and notice period is immediate to 30 days.

Candidates with 1–5 years of relevant experience in BPO or related operations can register for the event and explore opportunities to join Capgemini’s global team.

Qualifications

• 1 to 5 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.

Responsibilities

• Handle complex customer issues and escalations.
• Coordinate with cross-functional teams.
• Demonstrate strong analytical and problem-solving abilities.
• Exhibit excellent communication and stakeholder management skills.
• Drive independent case resolution and support process improvements.
• Proficient in MS Office, web tools, email systems, and data management.
• Willing to work in a 24x7 environment and open to working from office.

Skills

Communication

Problem-solving

Stakeholder management

MS Office

24x7 support

Tools

MS Office

Job description

Hiring Alert: Capgemini is hiring- Inviting Diversity application for Customer Service-Voice Process Professionals to attend the recruitment event on 29th August(Saturday) in Noida.

If you are looking to advance your career with a global industry leader, this is the opportunity you don't want to miss!!!

Experience:

Voice Process: 1 - 5years

Location: Capgemini Technology Services India Limited, Plot No. 139,140 & 142 E&F, Noida Special Economic Zone (NSEZ), Tower -B , Noida 201305

Date: 29th August (Saturday)

Time: 10 AM to 2 PM

Shift Preference: Openness to work in all shifts.

*Night shift flexibility is mandatory for customer service role.

Notice Period: Immediate and 30 Days only.

Job Responsibilities:

• 1 to 5 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
• Experience in handling complex customer issues, escalations, and coordinating with cross-functional teams.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to drive independent case resolution and support process improvements.
• Proficiency in MS Office applications, web-based tools, email systems, and data management activities.
• Willingness to work in a 24x7 environment.
• Open to work from office.