Inviting Diversity application For Customer Service Voice_Freshers

Capgemini; Dadri; Hybrid; INR 240,000 - 320,000; Full time

Job summary

Capgemini in Uttar Pradesh (Dadri) is seeking a fresher for a customer service role. Night shift flexibility is mandatory, with immediate or 30 days notice. The job requires strong communication, stakeholder management, and data handling skills, and involves 24x7 operations while being office-based.

The role emphasizes independence in resolving cases, contributing to process improvements, and proficiency with MS Office and web-based tools. A willingness to work from the office is required.

Qualifications

• Excellent communication and stakeholder management skills.
• Proficiency in MS Office applications, web-based tools, email systems, and data management activities.

Responsibilities

• Drive independent case resolution and support process improvements.
• Handle case resolutions and contribute to process enhancements.
• Be willing to work in a 24x7 environment.
• Open to work from office.

Skills

Communication skills

Stakeholder management

Data management

Tools

MS Office

Web-based tools

Email systems

Job description

Experience: Fresher

Shift Preference: Openness to work in all shifts.

*Night shift flexibility is mandatory for customer service role.

Notice Period: Immediate and 30 Days only.

Job Responsibilities:

• Excellent communication and stakeholder management skills.
• Ability to drive independent case resolution and support process improvements.
• Proficiency in MS Office applications, web-based tools, email systems, and data management activities.
• Willingness to work in a 24x7 environment.
• Open to work from office.