Inviting Diversity application For Customer Service- Voice Hiring

Capgemini; Kolkata District; Hybrid; INR 250,000 - 450,000; Full time

Job summary

Capgemini is hosting a recruitment event for Customer Service-Voice Process Professionals in Kolkata on 29th August. Open to candidates with 1-5 years in BPO, healthcare, or related fields. Night shift flexibility is mandatory; notice period is immediate or 30 days.

Location at Candor Tech Space, New Town, Kolkata. Attire: come prepared for an onsite interview and bring relevant documents. Shift openness and willingness to work in a 24x7 environment are required to participate.

Qualifications

• 1 to 5 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
• Experience in handling complex customer issues, escalations, and coordination with cross-functional teams.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.

Responsibilities

• 1 to 5 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
• Experience in handling complex customer issues, escalations, and coordinating with cross-functional teams.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to drive independent case resolution and support process improvements.
• Proficiency in MS Office applications, web-based tools, email systems, and data management activities.
• Willingness to work in a 24x7 environment.
• Open to work from office.

Skills

BPO experience

Healthcare

Claims processing

Customer service

Collections

MS Office

Tools

MS Office

Job description

Hiring Alert: Capgemini is hiring- Inviting Diversity application for Customer Service-Voice Process Professionals to attend the recruitment event on 29th August (Saturday) in Kolkata.

If you are looking to advance your career with a global industry leader, this is the opportunity you don't want to miss!!!

Experience: Voice Process: 1 - 5years

Location - Capgemini Technology Services India Limited, Candor Tech Space, IT/ITES SEZ Tower A3, 1st Floor Reception Action Area-1D, Block No-DH, New Town, Rajarhat, Kolkata 700156

Date: 29th August (Saturday)

Time: 10 AM to 1 PM (No entry will be permitted after cut-off time)

Shift Preference: Openness to work in all shifts.

*Night shift flexibility is mandatory for customer service role.

Notice Period: Immediate and 30 Days only.

Job Responsibilities:

• 1 to 5 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
• Experience in handling complex customer issues, escalations, and coordinating with cross-functional teams.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to drive independent case resolution and support process improvements.
• Proficiency in MS Office applications, web-based tools, email systems, and data management activities.
• Willingness to work in a 24x7 environment.
• Open to work from office.

Important Note: Candidates who have applied for this role within the last 2 months are not eligible to participate