Inviting application For Customer Service- Voice Hiring

Capgemini; Dadri; On-site; INR 201,000 - 357,000; Full time

Job summary

Capgemini Technology Services India Limited in Noida NSEZ invites applications for a voice process role requiring 1–5 years in BPO, healthcare, claims processing or related operations. The assignment involves handling complex customer issues, and coordinating with cross-functional teams, with openness to all shifts and immediate joining.

You will use MS Office and email tools, manage data, and support process improvements while working on-site at NSEZ Noida.

Qualifications

• 1–5 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
• Experience in handling complex customer issues, escalations, and coordinating with cross-functional teams.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to drive independent case resolution and support process improvements.
• Proficiency in MS Office applications, web-based tools, email systems, and data management activities.
• Willingness to work in a 24x7 environment.
• Open to work from office.

Responsibilities

• 1 to 5 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
• Experience in handling complex customer issues, escalations, and coordinating with cross-functional teams.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to drive independent case resolution and support process improvements.
• Proficiency in MS Office applications, web-based tools, email systems, and data management activities.
• Willingness to work in a 24x7 environment.
• Open to work from office.

Skills

Analytical thinking

Problem-solving

Communication skills

Stakeholder management

MS Office

Data management

24x7 environment readiness

Tools

MS Office

Email systems

Web-based tools

Job description

Hiring Alert: Capgemini is hiring- If you are looking to advance your career with a global industry leader, this is the opportunity you don't want to miss!!!

Experience:

Voice Process: 1 - 5years
Location: Capgemini Technology Services India Limited, Plot No. 139,140 & 142 E&F, Noida Special Economic Zone (NSEZ), Tower -B , Noida 201305
Date: 29th August (Saturday)
Time: 10 AM to 2 PM
Shift Preference: Openness to work in all shifts.*Night shift flexibility is mandatory for customer service role.
Notice Period: Immediate and 30 Days only.

Job Responsibilities:

• 1 to 5 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
• Experience in handling complex customer issues, escalations, and coordinating with cross-functional teams.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to drive independent case resolution and support process improvements.
• Proficiency in MS Office applications, web-based tools, email systems, and data management activities.
• Willingness to work in a 24x7 environment.
• Open to work from office.