Inviting application For Customer Service- Voice Hiring

Capgemini; Kolkata District; On-site; INR 210,000 - 350,000; Full time

Job summary

Capgemini in Kolkata invites applications for a Customer Service - Voice Process role. Attend the recruitment event on 29th August at Candor Office, A3 Tower, 1st floor, 10 AM to 2 PM. Open to all shifts; night shift flexibility is mandatory.

Ideal candidates have 1–5 years in BPO/Customer Service, strong communication, problem-solving, and ability to handle escalations. Willingness to work in a 24x7 environment and to work from office.

Qualifications

• 1–5 years of experience in BPO, healthcare, claims processing or customer service.
• Strong communication and problem-solving abilities.
• Willingness to work in a 24x7 environment; open to office-based role.
• Night shift flexibility is mandatory for customer service role.

Responsibilities

• Handle calls and customer inquiries with professionalism.
• Resolve escalated issues and coordinate with cross-functional teams.
• Maintain accurate data using MS Office and web/email tools.
• Support process improvements and documentation.
• Work in a 24x7 environment and in an office setting.

Skills

Communication skills

Analytical skills

Stakeholder management

MS Office

Data management

Tools

MS Office

Email tools

Web tools

Job description

Hiring Alert: Capgemini is hiring- Inviting Diversity application for Customer Service-Voice Process Professionals to attend the recruitment event on 29th August(Saturday) in Kolkata.

If you are looking to advance your career with a global industry leader, this is the opportunity you don't want to miss!!!

Experience:

Voice Process: 1 - 5years Location: Kolkata | Capgemini Candor Office, A3 Tower, 1st floor Date: 29th August (Saturday) Time: 10 AM to 2 PM Shift Preference: Openness to work in all shifts.*Night shift flexibility is mandatory for customer service role. Notice Period: Immediate and 30 Days only.

Job Responsibilities:

• 1 to 5 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
• Experience in handling complex customer issues, escalations, and coordinating with cross-functional teams.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to drive independent case resolution and support process improvements.
• Proficiency in MS Office applications, web-based tools, email systems, and data management activities.
• Willingness to work in a 24x7 environment.
• Open to work from office.