Customer Service-Voice Process | 1 To 5yrs | Noida

Capgemini; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Capgemini Technology Services India Limited is seeking a voice process professional for Noida NSEZ location. The candidate should have 1-5 years in BPO/Healthcare/CS, with strong communication and problem-solving skills. Night shift flexibility is mandatory for customer service.

Open to office-based work with potential for 24x7 operations. Location is CAPGEMINI Technology Services India Limited, Noida NSEZ, with immediate notice period expectations.

Qualifications

• 1 to 5 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
• Experience in handling complex customer issues, escalations, and coordinating with cross-functional teams.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to drive independent case resolution and support process improvements.
• Proficiency in MS Office applications, web-based tools, email systems, and data management activities.
• Willingness to work in a 24x7 environment.
• Open to work from office.

Responsibilities

• 1 to 5 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
• Experience in handling complex customer issues, escalations, and coordinating with cross-functional teams.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to drive independent case resolution and support process improvements.
• Proficiency in MS Office applications, web-based tools, email systems, and data management activities.
• Willingness to work in a 24x7 environment.
• Open to work from office.

Skills

Analytical skills

Communication skills

Stakeholder management

Problem solving

Case resolution

Tools

MS Office

Web-based tools

Job description

Experience:

Voice Process: 1 - 5years

Location: Capgemini Technology Services India Limited, Plot No. 139,140 & 142 E&F, Noida Special Economic Zone (NSEZ), Tower -B , Noida 201305

Date: 29th August (Saturday)

Time: 10 AM to 2 PM

Shift Preference: Openness to work in all shifts.

*Night shift flexibility is mandatory for customer service role.

Notice Period: Immediate and 30 Days only.

Job Responsibilities:

• 1 to 5 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
• Experience in handling complex customer issues, escalations, and coordinating with cross-functional teams.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to drive independent case resolution and support process improvements.
• Proficiency in MS Office applications, web-based tools, email systems, and data management activities.
• Willingness to work in a 24x7 environment.
• Open to work from office.