Inviting Diversity application For Customer Service- Voice_Freshers

Capgemini; Kolkata District; Hybrid; INR 240,000 - 360,000; Full time

Job summary

Capgemini in Kolkata is seeking fresh graduates for Voice Process roles. The position requires excellent communication, stakeholder management, and a willingness to work in a 24x7 environment, with night shift flexibility.\n\nCandidates must be prepared for immediate or 30-day notice periods and to work from the office. This entry-level customer service role offers exposure to process improvements and cross-functional support within a global delivery framework.

Qualifications

• Freshers in voice process
• Night shift flexibility is required
• Notice period: Immediate or 30 days only

Responsibilities

• Excellent communication and stakeholder management skills.
• Ability to drive independent case resolution and support process improvements.
• Proficiency in MS Office applications, web-based tools, email systems, and data management activities.
• Willingness to work in a 24x7 environment.
• Open to work from office.

Skills

Excellent communication

Stakeholder management

MS Office proficiency

Job description

Experience: Voice Process: Freshers

Shift Preference: Openness to work in all shifts.

*Night shift flexibility is mandatory for customer service role.

Notice Period: Immediate and 30 Days only.

Job Responsibilities:

• Excellent communication and stakeholder management skills.
• Ability to drive independent case resolution and support process improvements.
• Proficiency in MS Office applications, web-based tools, email systems, and data management activities.
• Willingness to work in a 24x7 environment.
• Open to work from office.