Customer Support Specialist

Capgemini; Dadri; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Digital learning platform access

Belonging culture and support

Job summary

Capgemini is seeking individuals for its Noida operations with 2 to 4 years of experience in BPO, Healthcare, Claims Processing, Customer Service, or related fields. The role requires handling complex customer issues, escalations, and coordinating with cross-functional teams to ensure timely resolutions.

Ideal candidates will have strong analytical and communication skills, proficiency in MS Office, and the ability to work in a 24x7 environment.

Qualifications

• Experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
• Experience handling complex customer issues and escalations.
• Proficiency in MS Office and data management activities.
• Excellent communication and stakeholder management skills.

Responsibilities

• Handle complex customer issues and escalations.
• Coordinate with cross-functional teams to resolve problems.
• Drive independent case resolution and suggest process improvements.
• Utilize MS Office and web-based tools to manage cases and data.

Skills

Customer service

Escalation handling

Analytical thinking

Communication skills

Cross-functional coordination

Multitasking

Teamwork

Healthcare claims knowledge

Education

Graduate in any discipline

Tools

MS Office

Web-based tools

Email systems

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations

Your Role

• 2 to 4 years of experience in BPO, Healthcare, Claims Processing, Customer Service, Collections, or related operations.
• Experience in handling complex customer issues, escalations, and coordinating with cross-functional teams.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to drive independent case resolution and support process improvements.
• Proficiency in MS Office applications, web-based tools, email systems, and data management activities.
• Willingness to work in a 24x7 environment.

Your Profile

Required Skills

• Excellent verbal and written communication in English.
• Strong customer handling and escalation management skills.
• Analytical thinking and problem-solving ability.
• Attention to detail and accuracy.
• Time management and multitasking skills.
• Ability to work independently and in a team environment.
• Basic understanding of healthcare claims and insurance processes (preferred).

Educational Qualification

• Graduate in any discipline

Location

• Noida

WHAT YOU''LL LOVE ABOUT WORKING HERE

• You will have the on one of the industry''s largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
• Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. .

The Group reported 2024 global revenues of 22.1 billion.