Hiring:-International Voice & Chat process- Customer Care executive

Wsne Consulting; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Night shift opportunities

Cab facility

5 days working

24x7 rotational shifts

Performance incentives

Job summary

Wsne Consulting in Gurugram invites dynamic candidates for International Voice and Chat processes, including Customer Service, Upselling, Travel, Technical Support and Banking Operations. Freshers and graduates with strong English communication can apply; night shifts and 24x7 rotational schedules are part of the role.

You will handle UK/US customer interactions, document cases in MS Office/Excel, collaborate cross-functionally, and strive to meet AHT, SLA, CSAT and Quality targets in a

Qualifications

• Undergraduate and Graduate candidates are eligible.
• Freshers are welcome; relevant customer service/BPO experience is an added advantage.
• Excellent verbal and written communication skills in English.
• Strong interpersonal, customer-handling and problem-solving skills.
• Good working knowledge of computers and MS Office/Excel.
• Ability to work effectively in a fast-paced, target-oriented environment.
• Comfortable working in a 24x7 rotational shift environment, including night shifts.
• Candidates with International BPO, Customer Service, Technical Support or Banking process experience are preferred.

Responsibilities

• Manage inbound customer interactions from UK/US customers and deliver a superior customer experience.
• Understand customer requirements, identify concerns and provide appropriate resolutions in a timely and professional manner.
• Handle customer interactions across multiple channels including Voice, Chat and Email.
• Ensure accurate documentation and maintenance of customer interactions using MS Office and Excel.
• Collaborate with internal stakeholders and support teams to resolve complex customer issues effectively.
• Adhere to defined process guidelines, compliance requirements and service standards.
• Consistently achieve key performance parameters including AHT, SLA, CSAT and Quality.
• Demonstrate strong ownership, active listening and problem-solving abilities while handling customer interactions.
• Maintain accuracy, professionalism and service quality while managing multiple customer requirements.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

MS Office proficiency

Excel proficiency

Target orientation

Education

Undergraduate or Graduate degree

Tools

MS Office

Excel

Job description

We are looking for dynamic, customer-centric and communication-driven professionals for multiple International Voice and Chat Processes, including Customer Service, Upselling, Travel, Technical Support and Banking Operations.

Key Responsibilities

• Manage inbound customer interactions from UK/US customers and deliver a superior customer experience.
• Understand customer requirements, identify concerns and provide appropriate resolutions in a timely and professional manner.
• Handle customer interactions across multiple channels including Voice, Chat and Email.
• Ensure accurate documentation and maintenance of customer interactions using MS Office and Excel.
• Collaborate with internal stakeholders and support teams to resolve complex customer issues effectively.
• Adhere to defined process guidelines, compliance requirements and service standards.
• Consistently achieve key performance parameters including AHT, SLA, CSAT and Quality.
• Demonstrate strong ownership, active listening and problem-solving abilities while handling customer interactions.
• Maintain accuracy, professionalism and service quality while managing multiple customer requirements.

Candidate Profile

• Undergraduate and Graduate candidates are eligible to apply.
• Freshers are welcome; relevant customer service/BPO experience will be an added advantage.
• Excellent verbal and written communication skills in English.
• Strong interpersonal, customer-handling and problem-solving skills.
• Good working knowledge of computers and MS Office/Excel.
• Ability to work effectively in a fast-paced, target-oriented environment.
• Comfortable working in a 24x7 rotational shift environment, including night shifts.
• Candidates with International BPO, Customer Service, Technical Support or Banking process experience are preferred.

Compensation & Benefits

• CTC: Up to 3 LPA 5 LPA
• In-hand Salary: 20,000 35,000 per month
• Monthly Variable Pay: 2,500 3,500
• Performance-based Incentives
• 5 Days Working
• 24x7 Rotational Shifts
• Night Shift Opportunities
• Both-Side Cab Facility
• Job Location: Gurugram
• Structured Career Growth Opportunities
• Professional and Performance-driven Work Environment

Eligibility

Eligibility: Freshers and Experienced Candidates

If you are looking to build a career in the International Customer Service/BPO industry and possess strong communication skills, this is an excellent opportunity to join a growth-oriented process.