Internship Trainee

LifeCell; Bengaluru; On-site; INR 200,000 - 420,000; Full time

Job summary

Lifecell in Bengaluru, India, seeks a responsive Customer Support specialist to assist customers by phone, email or chat. You will identify needs, guide users through features and update internal records.

You will monitor issues, follow up until resolution, maintain accurate logs, and share customer insights to help improve policies. Fluent English and Hindi are required, and you will follow company guidelines to deliver an excellent customer experience.

Qualifications

• Excellent communication and problem-solving skills.
• Fluency in English and Hindi.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Follow up with customers to ensure their technical issues are resolved
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers and act as customers advocate
• To share VOC of the customers and assist to improve processes and policies

Skills

Communication

Problem solving

English/Hindi fluency

Job description

Roles & Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers:
• Monitor customer complaints on social media and reach out to provide assistance
• Follow up with customers to ensure their technical issues are resolved
• Keep records of customer interactions, process customer accounts and file documents:
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers and act as customers advocate
• To share VOC of the customers and assist to improve processes and policies

Requirements:

• Excellent communication and problem-solving skills
• English and Hindi should be fluent