Intern-Customer Support

NimbusPost; Gurugram District; Vor Ort; INR 360.000 - 600.000; Vollzeit

Zusammenfassung

NimbusPost in Gurugram, Haryana is seeking a Customer Support Associate to provide exceptional service through phone, email, and chat. You will assist customers, resolve queries, and help with product/service information while maintaining accuracy in records.

The role requires fluent English, strong communication and interpersonal skills, and basic computer proficiency for data entry in Excel. Join a collaborative team and contribute to achieving sales targets and enhancing overall performance.

Qualifikationen

• Fluency in English language (written & spoken).
• Excellent communication skills for effective verbal interaction with customers.
• Strong interpersonal skills for building rapport with customers over phone/email/chat.
• Basic computer knowledge for data entry into excel sheets.

Aufgaben

• Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
• Assist in processing transactions, answering questions about products/services, and addressing issues promptly.
• Maintain accurate records of customer interactions using Excel spreadsheets or other tools.
• Collaborate with team members to achieve sales targets and improve overall performance.

Kenntnisse

Fluent English

Communication skills

Interpersonal skills

Tools

Excel

Jobbeschreibung

Roles and Responsibilities :

• Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
• Assist in processing transactions, answering questions about products/services, and addressing issues promptly.
• Maintain accurate records of customer interactions using Excel spreadsheets or other tools.
• Collaborate with team members to achieve sales targets and improve overall performance.

Job Requirements :

• Fluency in English language (written & spoken).
• Excellent communication skills for effective verbal interaction with customers.
• Strong interpersonal skills for building rapport with customers over phone/email/chat.
• Basic computer knowledge for data entry into excel sheets.