Telecaller

Prakash Chemtex (india) Limited; Hisar; On-site; INR 180,000 - 300,000; Full time

Job summary

Prakash Chemtex (india) Limited in Hisar invites a customer service executive to handle inbound and outbound calls, respond to queries, and maintain detailed interaction records in the CRM.

The role requires clear Hindi communication, basic English, and basic computer skills, with a strong customer-focused attitude and problem-solving mindset to ensure a positive experience while following company policies.

Qualifications

• Must have clear Hindi communication.
• Basic English communication is an advantage.
• Basic computer knowledge and internet skills.
• Good listening and interpersonal abilities.
• Customer-focused attitude with problem-solving mindset.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer queries and provide accurate information.
• Maintain customer interaction records and follow-up details.
• Update customer information in the CRM or designated system.
• Escalate complex customer issues to the appropriate team.
• Ensure a positive customer experience and maintain confidentiality.
• Follow company policies and customer service standards.

Skills

Hindi verbal

English basics

Computer basics

Listening skills

Interpersonal skills

Problem solving

Customer focus

Positive attitude

Job description

Key Responsibilities

• Handle inbound and outbound customer calls professionally.


• Respond to customer queries and provide accurate information.


• Maintain customer interaction records and follow-up details.


• Update customer information in the CRM or designated system.


• Escalate complex customer issues to the appropriate team.


• Ensure a positive customer experience and maintain confidentiality.


• Follow company policies and customer service standards.

Required Skills

• Good verbal communication skills in Hindi.


• Basic English communication skills are an advantage.


• Basic computer knowledge.


• Good listening, interpersonal, and problem-solving skills.


• Positive attitude and customer-focused approach.