Customer Support / customer service

Mobis India; Sriperumbudur; On-site; INR 240,000 - 360,000; Full time

Job summary

Mobis India in Sriperumbudur is seeking a proactive Customer Support Associate to handle inbound/outbound calls, respond to product/service inquiries, and resolve issues with a focus on customer satisfaction.

You will maintain CRM records, coordinate with internal teams, and generate routine reports while adhering to policies and quality standards. Hindi proficiency is mandatory.

Qualifications

• Any Graduate/Diploma with 1-3 years of experience in Customer Service, Call Center, BPO, or Customer Support.
• Excellent verbal and written communication skills in English and local language(s).
• Strong customer handling, problem-solving, and complaint resolution skills.
• Experience in handling inbound and outbound calls.
• Working knowledge of CRM software, MS Office, and email communication.
• Ability to manage high call volumes while maintaining service quality.
• Good listening skills with a customer-focused approach.
• Strong interpersonal skills and ability to coordinate with cross-functional teams.
• Ability to work under pressure and meet service-level targets (SLAs/KPIs).
• Willingness to work in rotational shifts, weekends, or holidays if required.
• Positive attitude, professional demeanor, and strong work ethics.
• Immediate joiners or candidates with relevant industry experience will be preferred.
• Hindi Mandatory

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries regarding products, services, orders, and company policies.
• Resolve customer complaints and provide appropriate solutions within defined timelines.
• Maintain accurate records of customer interactions in CRM or company databases.
• Follow up with customers to ensure issue resolution and customer satisfaction.
• Escalate complex issues to the concerned department when necessary.
• Meet daily call handling, response time, and customer satisfaction targets.
• Coordinate with internal teams to address customer concerns and service requests.
• Provide accurate information and guidance to customers while maintaining company standards.
• Prepare daily, weekly, and monthly reports related to call center activities.
• Ensure compliance with company policies, quality standards, and communication protocols.
• Support continuous improvement initiatives to enhance customer experience and operational efficiency.

Skills

Verbal communication

Written communication

Customer service

CRM software

MS Office

Multitasking

Interpersonal skills

Rotational shifts

Hindi mandatory

Education

Graduate or diploma

Tools

CRM software

MS Office

Job description

Role & responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries regarding products, services, orders, and company policies.
• Resolve customer complaints and provide appropriate solutions within defined timelines.
• Maintain accurate records of customer interactions in CRM or company databases.
• Follow up with customers to ensure issue resolution and customer satisfaction.
• Escalate complex issues to the concerned department when necessary.
• Meet daily call handling, response time, and customer satisfaction targets.
• Coordinate with internal teams to address customer concerns and service requests.
• Provide accurate information and guidance to customers while maintaining company standards.
• Prepare daily, weekly, and monthly reports related to call center activities.
• Ensure compliance with company policies, quality standards, and communication protocols.
• Support continuous improvement initiatives to enhance customer experience and operational efficiency.

Key skill required

• Excellent verbal and written communication skills.
• Customer service and problem-solving abilities.
• Knowledge of CRM software and MS Office.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong interpersonal and listening skills.
• Ability to work in rotational shifts, if required.

Preferred candidate profile

• Any Graduate/Diploma with 1-3 years of experience in Customer Service, Call Center, BPO, or Customer Support.
• Excellent verbal and written communication skills in English and local language(s).
• Strong customer handling, problem-solving, and complaint resolution skills.
• Experience in handling inbound and outbound calls.
• Working knowledge of CRM software, MS Office, and email communication.
• Ability to manage high call volumes while maintaining service quality.
• Good listening skills with a customer-focused approach.
• Strong interpersonal skills and ability to coordinate with cross-functional teams.
• Ability to work under pressure and meet service-level targets (SLAs/KPIs).
• Willingness to work in rotational shifts, weekends, or holidays if required.
• Positive attitude, professional demeanor, and strong work ethics.
• Immediate joiners or candidates with relevant industry experience will be preferred.
• Hindi Mandatory