Trainee

Indyeo Securities Management Solutions; Hyderabad, Chennai, Thiruvananthapuram; Presencial; INR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Indyeo Securities Management Solutions is seeking enthusiastic freshers to join as Trainees in Hyderabad. You will provide technical support to customers via phone, email, or chat, and help troubleshoot software-related issues while learning our products.

Ideal candidates have 0-1 year in a similar role, a graduate degree, strong communication, and teamwork abilities, along with basic MS Office skills. Training programs will enhance product knowledge and skills.

Formación

• 0-1 year of experience in a similar role (preferably BPO/Call Centre).
• Any graduate degree (B.Tech/BE/BBA/BCA/BCom/BA) with good communication skills.
• Strong interpersonal skills with ability to work effectively in a team environment.
• Basic computer literacy with proficiency in MS Office application.

Responsabilidades

• Provide technical support to customers through phone, email, or chat.
• Troubleshoot and resolve customer issues related to software products.
• Collaborate with internal teams to identify solutions for complex problems.
• Maintain accurate records of customer interactions using CRM software.
• Participate in training programs to improve product knowledge and skills.

Conocimientos

Communication skills

Teamwork

MS Office

Customer support

Educación

B.Tech/BE

BBA

BCA

BCom/BA

Herramientas

CRM software

Descripción del empleo

Job Description

We are looking for enthusiastic and motivated candidates to join our organization as Trainees. This is an excellent opportunity for freshers to gain practical industry experience, develop professional skills, and build a successful career

Responsibilities

• Provide technical support to customers through phone, email, or chat.
• Troubleshoot and resolve customer issues related to software products.
• Collaborate with internal teams to identify solutions for complex problems.
• Maintain accurate records of customer interactions using CRM software.
• Participate in training programs to improve product knowledge and skills.

Desired Candidate Profile

• 0-1 year of experience in a similar role (preferably BPO/Call Centre).
• Any graduate degree (B.Tech/BE/BBA/BCA/BCom/BA) with good communication skills.
• Strong interpersonal skills with ability to work effectively in a team environment.
• Basic computer literacy with proficiency in MS Office application