Customer Experience Intern

Connectandheal; Bengaluru; On-site; INR 167,000 - 279,000; Part time

Job summary

Connectandheal Bengaluru is seeking a motivated Customer Support Associate to handle inbound and outbound queries across email, chat, and voice channels under the guidance of senior team members. You will provide accurate product information, resolve issues within SLAs, document everything in the CRM, and collaborate with product, operations, and logistics to ensure a smooth customer journey.

Fresh graduates or final year students can apply; 3 to 6 months contract with potential for full-time

Qualifications

• Pursuing or recently completed a Bachelor’s degree in any discipline.
• Excellent verbal and written communication in English and Hindi.
• Familiarity with CRM tools, ticketing systems, or Google Workspace/MS Office.

Responsibilities

• Assist in handling inbound and outbound customer queries via email, chat, and voice channels under the guidance of senior team members.
• Provide accurate product/service information and work toward resolving customer queries within defined SLAs.
• Identify complex or technical issues, escalate them to the appropriate department, and track progress through to resolution.
• Accurately document all customer interactions, feedback, and issue logs in the CRM/ticketing software.
• Coordinate with internal cross-functional teams to ensure a smooth customer journey.
• Work toward daily learning milestones and service quality metrics, including response time and customer satisfaction targets.
• Follow company guidelines, quality standards, and shift schedules.

Skills

Customer support

English & Hindi fluency

Active listening & empathy

Adaptability

CRM tools familiarity

Google Workspace/MS Office

Education

Bachelor’s degree (any discipline)

Tools

CRM tools

Ticketing systems

Google Workspace / MS Office

Job description

• Customer Interaction: Assist in handling inbound and outbound customer queries via email, chat, and voice channels under the guidance of senior team members.
• Issue Resolution: Provide accurate product/service information and work toward resolving customer queries and requests within defined service level agreements (SLAs).
• Escalation & Follow-up: Identify complex or technical issues, elevate them to the appropriate department, and track progress through to resolution.
• CRM & Record Keeping: Accurately document all customer interactions, feedback, and issue logs in the CRM/ticketing software.
• Team Collaboration: Coordinate with internal cross-functional teams (e.g., product, operations, logistics) to ensure a smooth customer journey.
• Performance Targets: Work toward daily learning milestones and service quality metrics, including response time and customer satisfaction targets.
• Process Adherence: Follow company guidelines, quality standards, and shift schedules.

Required Skills & Qualifications

• Education: Pursuing or recently completed a Bachelor’s degree in any discipline (open to fresh graduates and final-year students).
• Communication: Excellent verbal and written communication skills in both English and Hindi.
• Soft Skills: Strong active listening, empathy, and a customer-first mindset.
• Adaptability: Ability to stay calm under pressure and adapt to rotational shift schedules and week-offs.
• Technical Savvy: Comfort with basic computer software; familiarity with CRM tools, ticketing systems, or Google Workspace/MS Office is a plus.
• Eagerness to Learn: High energy, curiosity, and a positive attitude toward receiving feedback and coaching.
• Duration: 3 to 6 months (with potential for full-time employment based on performance)